Client Challenge
GA Telesis manages thousands of customer inquiries across multiple service areas—from spare parts and leasing quotes to technical support requests. The manual process of handling inquiries created bottlenecks, slowed response times, and increased operational costs.
The main challenges included:
- Implementing a Generative AI (Gen AI) solution to automate customer interactions.
- Integrating with Google Cloud AI services for enterprise-grade scalability and security.
- Building an AI chatbot that could understand complex aviation-related requests.
- Enabling real-time analysis of customer inquiries for tailored responses.
- Ensuring AI security and compliance across global aviation operations.
- Creating a system flexible enough to handle quotes, service requests, and technical questions.
The goal was to deploy an AI-driven platform that could streamline communications, improve customer satisfaction, and scale globally.
ELEK+RIK’s Role and Approach
ELEK+RIK partnered with GA Telesis to design and implement a Generative AI platform that redefined customer engagement.
Our approach included:
AI Development
Engineered an AI solution leveraging Google Cloud’s advanced Gen AI tools.
AI Chatbot
Developed a conversational system capable of handling complex aviation terminology and customer needs.
LLM Prompt Engineering
Designed optimized prompts to ensure accurate, context-aware AI responses.
AI Security
Applied enterprise-grade safeguards to ensure data security and compliance.
AI Platform Integration
Seamlessly connected the solution to GA Telesis’s internal systems for real-time processing.
Continuous Optimization
Collaborated with stakeholders to refine workflows and enhance AI response accuracy.
Key Platform Features
AI Chatbot
Automated handling of quotes, service requests, and customer support inquiries.
Real-Time Request Analysis
Instantly interprets and categorizes customer needs.
Tailored AI Responses
Generates precise and contextually relevant replies using LLM-driven intelligence.
Google Cloud Gen AI Integration
Enterprise-grade scalability, reliability, and cloud-native AI tools.
AI Security Layer
Data protection and compliance with aviation industry standards.
Scalable AI Platform
Designed to grow with GA Telesis’s expanding customer base.
Results & Impact
The Generative AI integration delivered measurable improvements in GA Telesis’s customer service operations:
- Faster Response Times — Automated replies reduced turnaround time for quotes and service requests.
- Enhanced Customer Satisfaction — Personalized responses improved trust and engagement.
- Operational Efficiency — Freed staff from repetitive inquiries, enabling focus on high-value tasks.
- Scalable Solution — Prepared GA Telesis for global expansion with AI-enabled communication.
- Innovation Leadership — Positioned GA Telesis as an aviation pioneer adopting Generative AI for customer engagement.
Key Takeaways
This project showcases ELEK+RIK’s ability to:
1
Deliver Generative AI chatbot development for enterprise-scale businesses.
2
Integrate Google Cloud AI platforms for secure and scalable solutions.
3
Apply LLM prompt engineering to optimize AI response accuracy.
4
Enhance customer communication through real-time AI interaction automation.
Work With an AI Development Partner
Looking to leverage Generative AI for customer service automation? ELEK+RIK specializes in AI development, chatbot solutions, and enterprise AI security powered by Google Cloud. Contact us today to discuss your project and transform your customer engagement strategy.
