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Korean Air

Korean Air, the flagship carrier of South Korea, is dedicated to providing airline customers with world-class service and reliability. Through innovation, safety, and hospitality, Korean Air strives to deliver seamless travel experiences while shaping the future of global aviation.

Client Challenge

With increasing customer expectations for mobile-first travel experiences, Korean Air needed a comprehensive airline app that could streamline everything from booking to check-in to in-flight engagement

The challenge was to create an app that:

 

  • Integrated complex ticketing and loyalty systems
  • Delivered real-time updates on flights and services
  • Improved customer convenience and reduced friction points
  • Supported global travelers across languages and regions

ELEK+RIK’s Role and Approach

ELEK+RIK partnered with Korean Air to develop the Korean Air My App, a central hub for the passenger journey.  Leveraging our expertise in enterprise app development and travel tech solutions, we helped built an app that delivered efficiency and convenience to millions of flyers.

Our approach included:

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User-Centered Design

Focused on simplifying booking, check-in, and boarding

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System Integration

Connected with ticketing systems, APIs for loyalty programs, and customer service platforms

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Scalable Architecture

Designed to handle seasonal travel surges and international traffic

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Real-Time Updates

Provided live notifications for delays, gate changes, and travel alerts

Key Features

Mobile Booking & Check-In

End-to-end ticketing and boarding pass management

Real-Time Flight Status

Notifications and live updates

Loyalty Program Integration

Access to SkyPass miles and member benefits

Digital Boarding Passes

Mobile wallet and QR code integration

Global Language Support

Optimized for an international audience

Results & Impact

The Korean Air My App transformed how passengers engage with the airline, improving satisfaction and loyalty:

 

  • Increased mobile adoption for flight booking and check-in.
  • Reduced customer service dependency by empowering users with self-service tools
  • Strengthened Korean Air’s position as a leader in digital-first passenger experiences

Key Takeaways

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Airlines can strengthen loyalty with seamless digital touchpoints.

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ELEK+RIK delivers enterprise travel and mobility solutions at global scale.

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User-first design ensures adoption across diverse passenger groups.

Work With a Leading Mobile App Development Company

Looking to create a digital-first travel experience? ELEK+RIK specializes in enterprise mobile app development, real-time systems integration, and UX design for global brands. Contact us today to begin your journey.